There is nothing important to any business more than the feedback it gets from its customers. After all, the reason the business exists in the first place is to meet a gap in the lives of its customers and make some money while at it.
Showing posts with label Customer service. Show all posts
Showing posts with label Customer service. Show all posts
Sunday, 18 June 2017
Monday, 19 September 2011
5 Tested Ways of Creating Customer Loyalty
By Arnold Mutugi
The cost of obtaining a new customer is seven
times more than retaining a regular customer. Customer loyalty is important
because loyal customers influence others to be the firm’s customers. Dissatisfied
customers may
eventually influence
other customers to defect from your business.
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