Whether or not the customer is king is a debate for another day. Today, we give you 10 quotes on customer service that should help you have a good relationship with your customers.
- There are no traffic jams along the extra mile. - Roger Staubach
- It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. - Henry Ford.
- Quality in a service or products is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker.
- The quality of our work depends on the quality of our people. - Unknown.
- In the world of Internet Customer service, it's important to remember your competitor is only a one mouse click away.- Doug Warner.
- Friendly makes sales - and friendly generates repeat business.- Jeffrey Gitomer.
- Excellent firms don't believe in excellence - only in constant improvement and constant change. - Tom Peters.
- Being on par in terms of price and quality only gets you into the game. Service wins the game. - Tony Alessandra.
- Although your customers won't love you if you give bad service, you competitors will. - Kate Zabriskie.
- If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com
Of course there are many quotes, but the message is the same: the client comes first. All the best as you move towards a better relationship with your customers.
- Karani Kelvin - sirkarani@gmail.com-
These tips have come in handy, thanks! Gonna have them in mind every time I make a call, especially when the person on the other end is not so welcoming. Namesake aside, I just love No. 9!
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