Wednesday 16 November 2011

10 Great Quotes on Customer Service

Customers are the mainstay of businesses, any business. It does not matter how good your products are, how affordable they are or how accessible they are; without customers all that is useless! It is no wonder then that it is often said that the customer is king. 

Whether or not the customer is king is a debate for another day. Today, we give you 10 quotes on customer service that should help you have a good relationship with your customers.
  1. There are no traffic jams along the extra mile. - Roger Staubach
  2. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. - Henry Ford.
  3. Quality in a service or products is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker.
  4. The quality of our work depends on the quality of our people. - Unknown.
  5. In the world of Internet Customer service, it's important to remember your competitor is only a one mouse click away.- Doug Warner.
  6. Friendly makes sales - and friendly generates repeat business.- Jeffrey Gitomer.
  7. Excellent firms don't believe in excellence - only in constant improvement and constant change. - Tom Peters. 
  8. Being on par in terms of price and quality only gets you into the game. Service wins the game. - Tony Alessandra.
  9. Although your customers won't love you if you give bad service, you competitors will. - Kate Zabriskie.
  10. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com 
Of course there are many quotes, but the message is the same: the client comes first. All the best as you move towards a better relationship with your customers.

- Karani Kelvin - sirkarani@gmail.com- 

1 comment:

  1. These tips have come in handy, thanks! Gonna have them in mind every time I make a call, especially when the person on the other end is not so welcoming. Namesake aside, I just love No. 9!

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